Contact Information
If you have any issues with your order, please do not hesitate to contact our customer support team immediately. All return or refund inquiries must be sent to: support@montavraglobal.com.
Digital Products
Due to the instantaneous and non-returnable nature of digital downloads (such as Notion templates, e-books, and guides), All Sales are Final. We do not accept returns, exchanges, or process refunds for digital goods once the file has been accessed or downloaded, unless a verifiable technical error prevents you from downloading the file entirely.
Physical Products
Because our physical items are processed through local fulfilment partners within India, we only accept returns or offer refunds in the strict case that an item arrives damaged, Wrong, or Defective. We currently do not accept returns for 'buyer's remorse' or sizing issues. Please review product descriptions and size guides carefully before placing your order. For any confirmed damaged, wrong, or defective items, Montavra Global will cover all return shipping costs. We will provide a return shipping label via email upon claim approval.
Mandatory Proof for Claims
To help us process your claim for a damaged, wrong, or defective physical product, we kindly request clear visual evidence, such as photos of the damage or a short video clip of the item. While an unboxing video is highly recommended to ensure a swift resolution, please contact our support team if you encounter any difficulties providing this. Our team will review your evidence and respond to your claim within 2 business days.
Reporting Timeline & Processing
You must report any issues (with provided proof) within 48 hours of the delivery date tracking timestamp. Once an inquiry is accepted and a refund is approved by our team, please allow 5-7 business days for the funds to be processed and appear back on your original payment method.
Order Cancellation
Orders are rapidly sent to our fulfillment partners. You may request a cancellation within a strict 12-hour window from the time the order was placed. After 12 hours, the order is locked in processing and cannot be modified or canceled.