Privacy Policy

Montavra Global ("we," "us," or "our") operates this store and website to provide you with a curated shopping experience (the "Services"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from montavraglobal.com.

When you visit our site or place an order, we collect various types of information to provide our Services:

• Contact Information: Your Name, Billing Address, Shipping Address, Email Address, and Phone Number.
• Order Information: Details about what you buy, return, or exchange.
• Device Information: We automatically collect details about your device, web browser, IP address, and time zone to help us improve your shopping experience and screen for fraud.
• Payment Information: We use secure domestic payment gateways (such as UPI, Razorpay, or similar local providers).

We use your personal information specifically to:

• Process and Fulfill Orders: To send digital files to your email or ship physical goods to your address.
• Communicate with You: To send order confirmations, tracking numbers, and support responses.
• Screen for Fraud: To detect potential risk or fraudulent transactions.
• Comply with Laws: Comply with Laws: To comply with applicable local laws and tax regulations.

Since Montavra Global operates as a hybrid retail store working with global and local partners, we share your data with trusted third parties solely for the purpose of order fulfilment. We do not sell your personal data to marketing agencies.

• Suppliers & Fulfilment Partners: We share your Shipping Address, Name, and Phone Number with our manufacturing partners and dropshipping suppliers (such as Roposo Clout, GlowRoad, and other domestic partners) to ensure your product is packed and delivered directly to you.
• Logistics Companies: We share necessary details with courier services (such as Delhivery, BlueDart, Ecom Express, and similar local couriers) to deliver your package.
• Shopify: Our store is powered by Shopify. They process your data to allow us to sell our products to you.

For Digital Downloads (Software, Templates, E-books), your email address is used to deliver the secure download link immediately after purchase. Please ensure your email address is correct at checkout, as this is an automated process.

Please note that your data may be transferred, stored, and processed outside of India (as our store is hosted on Shopify's global servers). However, all physical product fulfillment for this store is handled entirely by local partners within India. We rely on recognized transfer mechanisms to ensure your data is treated securely.

Please be aware that no security measures are perfect, but we take reasonable steps to protect your info.

Retention: We retain your order information for our records to assist with returns, refunds, and customer service unless you specifically ask us to delete this information.

Depending on where you live, you may have the right to access, correct, or delete your personal information. We may update this privacy policy from time to time to reflect changes to our practices.

Contact Us: Montavra Global
Email: support@montavraglobal.com
Address: Montavra Global Administrative Office: Near Choudhury Bazar Market, Cuttack, Odisha, 753001, India.